You’ll find shipping charges explicitly added to your order; we kindly ask you to pay for them.
We estimate 2-4 working days for deliveries in Romania and 5-7 working days for other countries.
The delivery time is indicative and therefore is not guaranteed in case of “force majeure”.
We do not charge shipping costs for orders in Romania exceeding 200 RON.
Some countries charge customs fees or taxes. We kindly ask our customers to pay those taxes. Unfortunately, we cannot always inform our customers about these possible extra-charges.
If you are not satisfied with any of the products you bought from us, just send us a notification within 7 working days after receiving the products via email at contact @ suav.eu.
Please return the products that do not meet your expectations in perfect condition, meaning that they must not be used or damaged, must have all the original accessories and labels on.
We will issue a refund for the price of the items you bought upon items arrival at our office.
We are not able to refund delivery costs, credit cards fees, bank commissions nor customs fees or taxes.
Please return the products to the following address:
Suav Apparel SRL
57 Dacia Bd., 2nd floor, district 1, postal code 010407, Bucharest, Romania
We will refund the value of the returned goods through wire transfer within 10 working days after we receive the products and we confirm that they are in perfect and unused condition. In order to proceed with the wire transfer we’ll ask you to provide us correct bank account details. The bank account holder name and details you provide should be the same with the beneficiary name from the initial issued invoice.