suav.eu site is handled by Suav Apparel SRL, a Romanian company registered under registration number J40/15597/2016. Our registered address is 9, Pictor Stefan Luchian St., ground floor, room 2, apt. 2, Bucharest, district 2. Our fiscal identification code is 36782765.
You can contact us via email contact @ suav.eu or by phone at +40 724 377 656.
In order for us to be able to process your purchase, we have to ask you to provide us some information. We use this personal data in our invoicing and shipping process. We are committed to make sure that your information is secure. After you have placed an order, we will send you a confirmation email.
All prices include VAT and do not include shipping costs. The price can differ for the same model based on your size selection.
Some of the products specifications or of the prices can be changed without prior notification or may vary based on some operations or computer errors. We apologize upfront should this ever happen and promise we’ll do our best to fix such problems. We reserve the right to modify these terms & conditions, so, please read them again when placing a new order on our website.
For payment, you have the following options:
– Cash on delivery – with the delivery courier
– Payment online – all payments on this website are processed by MobilPay and we accept all the credit/ debit cards accepted by them (Visa, Mastercard etc.)
– Wire transfer- you can transfer the invoice amount to our bank account. You will receive our order confirmation by email containing bank details and order number. Goods will be reserved 5 days for you and we'll process the order immediately after receiving the payment.
You’ll find shipping charges explicitly added to your order; we kindly ask you to pay for them.
We estimate 2-4 working days for deliveries in Romania and 5-7 working days for other countries.
The delivery time is indicative and therefore is not guaranteed in case of “force majeure”.
We do not charge shipping costs for orders in Romania exceeding 200 RON.
Some countries charge customs fees or taxes. We kindly ask our customers to pay those taxes. Unfortunately, we cannot always inform our customers about these possible extra-charges.
If you are not satisfied with any of the products you bought from us, just send us a notification within 7 working days after receiving the products via email at contact @ suav.eu.
Please return the products that do not meet your expectations in perfect condition, meaning that they must not be used or damaged, must have all the original accessories and labels on.
We will issue a refund for the price of the items you bought upon items arrival at our office.
We are not able to refund delivery costs, credit cards fees, bank commissions nor customs fees or taxes.
Please return the products to the following address:
Suav Apparel SRL
57 Dacia Bd., 2nd floor, district 1, postal code 010407, Bucharest, Romania
We will refund the value of the returned goods through wire transfer within 10 working days after we receive the products and we confirm that they are in perfect and unused condition. In order to proceed with the wire transfer we’ll ask you to provide us correct bank account details. The bank account holder name and details you provide should be the same with the beneficiary name from the initial issued invoice.
We do hope that any disputes are to be solved in mutual consultation wherever possible. Romanian law is applicable to the terms & conditions. Suav Apparel cannot be held responsible for mistakes, defects or loss of income by using this website. Suav Apparel cannot be held responsible for any variations in colors due to the quality of the computer screens. Suav Apparel cannot be held responsible for any typing or misprinting errors that could communicate in incorrect selling price or stock quantity. However, Suav Apparel will adjust the price and quantity as soon as possible.
By placing an order to our website the customer automatically agrees to all our Terms&Conditions.
In case of Force Majeure and despite any other established legal rights, Suav Apparel is entitled to cancel your order without legal intervention, by informing the customer in writing. Please note that customer is not entitled to any damages.
For any other suggestions or complaints please use the following email address: contact @ suav.eu or telephone contact number +40 724 377 656.